I went out with a friend tonight: dinner, shopping, talking. It was great. It got me out of my head and let me talk about and listen to a wide variety of topics and issues (some important, some trivial, lots in between).
That was especially great because work was such a struggle today, and I needed a fun break to get some perspective.
Every day, I struggle with how my company is. I fight with it some days. I want to end the chaos, make it better.
Tonight, on my walk home from the Skytrain many hours after work, I realized that I may be able to maintain my sanity if I stop struggling. I may survive in this position, in this company, if I learn to stop acting out of fear.
What if, instead of gathering information out of fear that the Big Boss'll ask me and I'll need to know, I gather information that I think will be helpful to me, and if the Big Boss (the BB) asks, I'll share what I've learned with him? Same result, but one feels better.
What if I really focus on the needs of my team? What if I put their needs and their well-being ahead of the reports Marketing needs me to do and the random tasks the BB dumps on me?
What if I put the customers even before that? What if I start with creating an attitude of service within my customer service team?
What if I stop reacting to the fear culture within Omega and start acting from a creative place?
I was given this position during a very challenging time for Omega. That time continues. There is a chronic staff shortage in my department. With increasing demands on us and decreasing staffing levels and a wage freeze... I am not in a good position. I have been on the defensive, struggling to catch up and learn a lot of intriuqicies. But I think I may have enough of the basics down now that I can stop struggling and can start trying something new.
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